Collector FAQ’s

GENERAL INFORMATION

I have a question about a product? Who should I ask?
We’re happy to help you with any questions you have about art and design products in our EC Showroom so email us at sales@embracecreatives.com

I’m not confident in my ability to choose the right artwork. Can Embrace Creatives help me and how much does it cost?
We are making art buying an empowering experience and guiding you to the perfect artwork for your home and office is part of that goal! Fill out this form or contact an art advisor.  We offer a complimentary, 60-minute consultation and will send you a sourcing/project agreement that lists the research hours and our budget-friendly fee. 

How can I get something made especially for me?
Many of our professional artists take commissions so fill out this form or contact an art advisor, and we’ll get started on your unique piece of art!

I want a size that is not listed. Is that possible?
It depends upon the artist and artwork. Let us know the artwork you’re interested in and we’ll reach out to the artist. 

Are prints available unframed/unfinished, shipped in a tube? It depends upon the artist and artwork. Let us know the artwork you’re interested in and we’ll reach out to the artist.

I’m not sure if a piece will look good in my space. Can I test artwork?
If you’d like to purchase an artist sample or proof to ‘test” the artwork, contact us and we’ll ask the artist if they can accommodate.

If the artist’s studio is within 25 miles of the ship-to location, there is a possibility you can hold the artwork “on account.” Meaning, we take your credit card information and the artwork is delivered to “live with” for 7 days. If you keep the artwork, Embrace Creatives will charge your credit card for the art, sales tax and delivery. If you do not keep the artwork, your credit card is charged for round trip delivery. The homeowner or renter must have proper proof of insurance.

SHIPPING, ORDERS AND RETURNS

Each product on Embrace Creatives is made by an artist or designer – therefor the shipping method for each art and design product is based on size and weight as well as the seller’s shipping preference. The cost of shipping varies based on the item size and shipping method. 

Additional charges may apply in some cases. This includes, but is not limited to, delivery locations that are not accessible by road, require a ferry ride, and/or for items that require special handling or equipment to complete delivery.  

Note: Made-to-Order items or limited edition artworks typically include a lead time or custom delivery window, which is detailed in the product description. 

Looking for lower cost shipping? Shop Locally! Use our location filter in our showroom to search for art in your state which will allow for a lower-cost shipping option.

Does Embrace Creatives offer expedited or international shipping?
We ship within the continental US using standard ground shipping from a variety of carriers. Our artists will do their best to accommodate expedited orders, but before ordering, email us at sales@embracecreatives.com so we can confirm with the artist. At this time we do not offer international shipping.

I ordered something weeks ago, where is it?
We work with an exclusive community of the best independent artists and designers across the country, and many pieces are limited editions or made-to-order. Lead times may be listed on the product page for pieces that are not inventory but if you’d like more exact information, email us. You will receive confirmation when an order ships. If the lead time window has passed and you have not been notified of the ship date, send us an email at sales@embracecreatives.com and we’ll get to the bottom of it.

I purchased numerous items, but have only received one. Where is the remainder of my order?
We are truly grateful for your multiple orders and your support of local artisans. All artists on Embrace Creatives ship from their studios directly to you. As a result, if you ordered items from multiple vendors, they will all ship from separate locations and in separate packages. You will receive confirmation when an order ships.

My artwork arrived broken or damaged. What should I do?
If your order arrives damaged please email us immediately at sales@embracecreatives.com. We will ask for photos of the box and the damage. DO NOT THROW OUT THE BOX or packaging materials. In certain instances, we may ask you to complete a damage claim form in order to more effectively process the return of the damaged goods. Refunds requests for damaged goods are accepted within 7 days of delivery date.

I purchased something, but I’m not happy with it anymore. Will you take it back?
At this time Embrace Creatives does not accept returns on anything other than damaged items.  Refunds requests for damaged goods are accepted within 7 days of delivery date.

PAYMENT & PROCESSING

Will I get a confirmation of my purchase?
Yes, an email will be sent to the email address you provide when completing the purchase.

What type of payment do you accept?
We accept Pay Pal, Pay Pal Buy Now, Pay Later and Stripe for Visa, Mastercard, and American Express.  If Embrace Creatives works with you on a commission or special order, we will accept a check and will deliver the artwork after the check clears.

Do you collect sales tax?
Whether for online or in-person sales, we collect US sales tax based upon each state’s sales tax requirements. Where applicable, sales tax is calculated and applied at checkout.