You dont have javascript enabled! Please enable it! Collector FAQ's - Embrace Creatives

Collector FAQ’s

GENERAL INFORMATION

I have a question about a product? Who should I ask?
We’re happy to help you with any questions you have about art and objects in our growing EC Gallery. Email us at team@embracecreatives.com or call our metro Detroit office, 248-702-4902.

I’m not confident in my ability to choose the right artwork. Can Embrace Creatives help me and how much does it cost?
We are committed to making art buying an empowering experience. Guiding you to the best artwork for your home and/or office is what we love to do! Fill out this form or contact an EC art expert  for a *complimentary art consultation. *Budget requirements apply.

How can I get something made especially for me?
Many of our artists take commissions so fill out this form or contact an EC art expert, and we’ll get started on your unique piece of art!

I want a size that is not listed. Is that possible?
It depends upon the artist and artwork. Let us know what you’re interested in and we’ll ask the artist about size options.

Are prints available unframed/unfinished, shipped in a tube?
It depends upon the artist and artwork. Let us know the artwork you’re interested in and we’ll reach out to the artist.

I’m not sure if a piece will look good in my space. Can I test artwork?
You sure can! Embrace Creatives has an artwork leasing program (3 month minimum) where you pay a small % of the retail price, per month and receive a discount when you purchase the piece. Or, based on the artwork and artist, you may be able to purchase a small sample or proof. For any of these options, contact us at team@embracecreatives.com.

If the artist’s studio is within 25 miles of the ship-to location, there is a possibility you can hold the artwork “on account.” Meaning, the artwork is delivered for you to “live with” for up to 3 days. If you keep the artwork, Embrace Creatives will charge your credit card for the art, sales tax and delivery. If you do not keep the artwork, your credit card is charged for round trip delivery. The homeowner or renter must have proper proof of insurance. For more information, contact us at team@embracecreatives.com

SHIPPING, ORDERS AND RETURNS

Each product on Embrace Creatives is made by a professional artist or design studio – therefore the shipping method for each piece is based on size, weight and ship-to location. Some larger artworks will need crating, which is an extra fee.  The cost of shipping varies based on the item size, location, and shipping method. 

Additional charges may apply in some cases. This includes, but is not limited to, delivery locations that are not accessible by road, require a ferry ride, and/or for items that require special handling or equipment to complete delivery.

Note: Made-to-order items or limited edition artworks typically include a lead time or custom delivery window, which is detailed in the product description.

Looking for lower cost shipping? Shop Local! Use our location filter in our gallery to search for art in your state or region for a lower-cost shipping option.

Does Embrace Creatives offer expedited or international shipping?
We ship within the continental US using standard ground shipping from a variety of carriers. Our artists will do their best to accommodate expedited orders, but before ordering, email us at team@embracecreatives.com so we can confirm with the artist. At this time we do not offer international shipping.

I ordered something weeks ago, where is it?
We work with an exclusive community of the best independent artists and design studios from across the country, and many pieces they produce are limited editions or made-to-order. Lead times may be listed on the product page.

You will receive confirmation when an order ships. If the lead time window has passed and you have not been notified of the ship date, send us an email at team@embracecreatives.com or call our metro Detroit office: 248-702-4902 and we’ll get to the bottom of it.

I purchased numerous items, but have only received one. Where is the remainder of my order?
We are truly grateful for your multiple orders and your support of local artisans. All artists on Embrace Creatives ship from their studios directly to you. As a result, if you ordered items from multiple vendors they will all ship from separate locations and in separate packages on different days. You will receive a confirmation when an order ships.

My artwork arrived broken or damaged. What should I do?
If your order arrives damaged please email us immediately at sales@embracecreatives.com. We will ask for photos of the box and the damage. DO NOT THROW OUT THE BOX or packaging materials. In certain instances, we may ask you to complete a damage claim form in order to more effectively process the return of the damaged goods. Refund requests for damaged goods are accepted within 7 calendar days of delivery date. More information.

I purchased art, but it’s not quite right in my space. Will you take it back?
Purchase with confidence. 100% of our clients purchase their art digitally and they are all SUPER happy! However, if you are not in love with the artwork you received, refund requests are accepted within 7 calendar days of delivery date.

Buy future artwork risk free with our 100% Buyer Happiness Guarantee.

ADDITIONAL RETURN INFORMATION

  • Request for return can be initiated within 7 business days from delivery date by emailing team@embracecreatives.com.  Include the order number, order date and artwork title in the email.
  • To be considered for a return, the goods must be free from wear, stains, odor or any condition that would prevent them from being resold. (Damage, wear and tear will be determined by Embrace Creatives, LLC.)
  • The artwork must be returned, packed professionally in its original condition and original container with original packing material. Or freshly packaged by a reputable carrier like Fed EX or UPS. Buyer will pay for this service.
  • The artwork must be returned before a credit or refund can be processed.
  • If all conditions are met, the original form of payment will be credited.
  • No refund on shipping/insurance fees.
  • Custom or commissioned artworks or installations are noncancelable at any time after first payment.
  • No refunds on custom or commissioned artworks.
  • No refunds on sale items.

PAYMENTS & PROCESSING

Will I get a confirmation of my purchase?
Yes, an email will be sent to the email address you provide when completing the purchase.

What type of payment do you accept?
We accept Visa, MasterCard, and American Express through Stripe, our payment processing platform.  If Embrace Creatives works with you on a custom piece or special order, we will accept a check and will ship/deliver the artwork after the check clears. No refunds or returns on special orders or custom projects.

Do you collect sales tax?
Whether for online or in-person sales, we collect US sales tax based upon each state’s sales tax requirements. Where applicable, sales tax is calculated and applied at checkout.