Step 1 – Start packing!
Once you’ve made a sale, (congrats!) you will receive an email with the order details and you will begin prepping your artwork for shipping.
Before you start, you must take photos of each stage of packaging. For more details, visit the Packing & Shipping area of our handbook.
Step 2 – Schedule your pickup and print out any labels.
You’ve scheduled your pickup date? Great. In preparation for your courier’s arrival or before you drop off your artwork for shipping, print out any labels and note the tracking number.
At this point, we will need you to fill out the Shipping Details form so we can keep track of your package and make sure it’s packed up correctly. You will find the information and link in our Packing & Shipping area of our handbook.
Step 3 – Tracking your artwork
EC will send the tracking information to your buyer and we expect you to track your package making sure there are no issues. If you see a problem, contact us before your buyers does.
Step 4 – Delivery to the buyer!
Once we can confirm the safe delivery, we know that your buyer has received their order and is jumping for joy! Now they have 7 days check for damage (that they can prove was from delivery) and ask for a return.
If, at 7 days we do not hear from the buyer, your payment will be all set for processing.
Step 5 – Time to get paid!
If there is no return request from the Buyer, your payment plus any shipping fees will be sent to you within 30 days from the order date. For detailed payment information, read the Payments section of our handbook.