EC Account Shipping Entries

Although it’s your artwork that sold, it’s an Embrace Creatives buyer who purchased it so it’s our reputation on the line. Therefore, if you package your artwork yourself, we count on you to take photos in case there’s a shipping issue.

Packing images should include:

1. The art wrapped up for shipping.
2. The art packed in the box before you seal it.
3. The outside of the box after sealing it.
4. Container images with box strength and/or materials markings. (if included)

You must enter all shipping information into your Account so our Buyer knows everything they need to about their important shipment.  Think about when YOU buy something online – you get the shipping and traking information.  We want the same for our clients.

STEP 1 I You will receive a SOLD email

This email will list all pertinent information:

1. Artwork that sold.
2. Quantity sold.
3. Price paid.
4. Shipping courier and the fee paid.
   1. This shipping fee is what you will be reimbursed for. No more/No less.
5. Any sales tax paid
   1. EC takes care of sales tax payments.

STEP 2 I Check your Account Dashboard

Your main account Dashboard will show that the new order is PROCESSING and the Net Sales are recorded.  At this point, you should be either creating the artwork or packing it up for the courier.

Although it’s your artwork that sold, it’s an Embrace Creatives buyer who purchased it. Therefore, if you package your artwork yourself, we count on you to take photos in case there’s a shipping issue.

Packing images should include:

1. The art wrapped up for shipping.
2. The art packed in the box before you seal it.
3. The outside of the box after sealing it.
4. Container images with box strength and/or materials markings. (if included)

• Click on the Orders section of your dashboard to open the Details page. This is where you will see everything about the sale.
• Embrace Creatives will email you the package information to print out and tape to the box.
• After you take the necessary photos and the artwork is ready to ship, get the package to the courier. Pay for the shipment.
• Include insurance to cover the retail price so you are covered in case the package is lost or damaged.
  • If full insurance coverage is not added and the package is lost, stolen or damanged, EC will reimburse the buyer for the sale but you will only be reimburesed by the courier for the basic insurance amount.

• The courier must give you a tracking number.
• Click the red ADD TRACKING NUMBER button.
  

Important: you must enter a tracking number for each shipment.

Here’s where you pick the courier and add the tracking number. The check boxes are selected by default. DO NOT UNCHECK THEM.

There is an “other” option in case you choose a non-listed courier. In that case, you will enter the name of the courier service.

1. Enter the full tracking number. Double check it for accuracy.
2. Do not uncheck the “Send shipment details to customer” button.
3. Save shipment.

Now the shipment is saved and the tracking information will be sent to the buyer.

STEP 3 I Completing the Order

After the tracking order has been entered, EC will track the package along with our buyer. Once the artwork received, Embrace Creatives Admins will mark this shipment as COMPLETE. EC allows seven (7) days for return requests. Once seven days has passed, the sale is considered final. Thirty days after the ship-date is the when artist’s commission and shipping reimbursement will be paid out.

Without a tracking number we will not know when the ship date is therefore you MUST enter a tracking number in order to be paid.

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