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Once Your Artwork Sale is Confirmed, Follow These Steps

There are a few ways you can sell art through Embrace Creatives.

  1. First is passively, when a collector or buyer purchases silently through our cart.
  2. Second is via our art advisory services, when Andrea or her sales team sells your work to a private collector or interior professionals.
  3. Thirdly, is through a commissioned project.

No matter how your artwork is sold, it has to reach its new owner so let’s talk about shipping. 

Before you begin packing you must take comprehensive pictures before, during, and after you pack;

  1. A few detailed shots of the art wrapped for shipping.
  2. Pictures of the art packed in the box before you seal it.
  3. Pictures of the outside of the box after sealing it.
  4. Container images with strength and/or materials markings.

We may need this evidence that shows the condition the art was in before you shipped it, and how well-packed it was, in case there’s a damage claim. 


When an order comes through our EC website these are the steps you’ll take to ensure a swift and safe delivery.

STEP 1 I Check the Sales Order Email

Check the order and make sure that the artwork is in inventory and ready to pack up. If it is not, please email us to let us know. If anything in the Order Email confuses you, email us.

STEP 2 I Choose Courier

Embrace Creatives uses UPS to determine the shipping fees. You may use a different courier company but we expect the shipment to arrive based upon the type of shipping option the buyer paid for: Ground, 2nd Day, etc.

STEP 3 I Get Insurance

Check with UPS regarding their insurance coverage. If they don’t offer enough coverage, you will need to purchase more.

For insurance companies, click here.

  • UPS: Liability is limited to US$100.00 on packages with no declared value. You can declare a higher value, up to US$50,000.00 per package, by entering the declared value in the UPS shipping system used and paying an additional charge. More info.
  • USPS: Insurance info.
  • FEDEX: FedEx liability for each package is limited to US $100 unless a higher value is declared and the charge for the higher value is paid. More info.

STEP 4 I Take Photographs to Protect Against “Damage” Claims.

Take photographs of the artwork packed up, before the box is closed, just-in-case.

STEP 5 I Pack Securely

Read and understand our Art Packaging Guidelines to ensure that you know how to properly package your artwork for shipment.

STEP 6 I Fill Out This Form


STEP 7 I Ship Your Artwork

If shipping via courier, hand your package and say, “Bon Voyage” to your artwork! If delivering, pack up your car/truck and drive!

STEP 8 I Wait the “Return Period”

If you shipped via courier, we allow seven (7) days from the date of the delivery for the buyer to request a refund, only if the piece is damaged or differs substantially from your listing.

STEP 9 I Payments Are Forthcoming

Your commission + shipping reimbursement will be available 30 days after the delivery date.

As a reminder:

  • Shipping and insurance costs are determined by the measurements you entered into your artist listing.
  • Shipping and insurance costs are paid for by the buyer and added to their invoice.
  • You are reimbursed for the shipping costs charged to the buyer at the time of the order.
    • If the shipping charges end up being more than what was charged during checkout, we will not ask the buyer for additional funds.
    • If the buyer pays for insurance and you do not purchase insurance, you will not receive reimbursement for insurance coverage. In addition, if the piece ends up damaged, the purchase will be refunded and you will pay the return shipping fees.
  • You shoulder the packaging costs such as boxes, tape and plastic. They are considered a variable overhead cost (like postage and office supplies) and must not be included in the artwork price.

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