Once your artwork sale is confirmed, follow these steps
There are a few ways you can sell art through Embrace Creatives.
- First is passively, when a collector or buyer purchases silently through our cart.
- Second is via our art advisory services, when Andrea or her sales team sells your work to a private collector or interior professionals.
- Thirdly, is through a commissioned project.
No matter how your artwork is sold, it has to reach its new owner so let’s talk about shipping.
Before you begin packing you must take comprehensive pictures before, during, and after you pack;
- A few detailed shots of the art wrapped for shipping.
- Pictures of the art packed in the box before you seal it.
- Pictures of the outside of the box after sealing it.
- Container images with strength and/or materials markings.
We may need this evidence that shows the condition the art was in before you shipped it, and how well-packed it was, in case there’s a damage claim.
PASSIVE SALE;
When an order comes through our EC website these are the steps you’ll take to ensure a swift and safe delivery.
Check the Sales Order email
Check the order and make sure that the artwork is in inventory and ready to pack up. If it is not, please email us to let us know. If anything in the Order Email confuses you, email us.
Pick an approved courier.
Schedule a date and time for the courier to pick up your sold artwork. Pick up or drop off should occur within 2 – 3 days of when the buyer purchased the work.
Get Insurance
Check with the carrier regarding their insurance coverage. If they don't offer enough coverage, you will need to purchase more.
For insurance companies, click here.
- UPS: Liability is limited to US$100.00 on packages with no declared value. You can declare a higher value, up to US$50,000.00 per package, by entering the declared value in the UPS shipping system used and paying an additional charge. More info.
- USPS: Insurance info.
- FEDEX: FedEx liability for each package is limited to US $100 unless a higher value is declared and the charge for the higher value is paid. More info.
BE PREPARED!
Read our Art Packaging Guidelines in our handbook to ensure that you know how to properly package your artwork for shipment.
Pack it safely and securely.
Pack your artwork safely for shipping. If after 48 hours from the initial email, you haven't sent us tracking information and the shipping images, we will contact you for an explanation and to see how we can help.
Ship your artwork.
Hand your package over to the courier company. Say, “Bon Voyage” to your artwork!
Wait the "return period".
We allow seven (7) days from the date of the courier delivery for the buyer to request a refund, only if the piece is damaged or differs substantially from your listing.
Now you can get paid.
Your commission percentage will be available 30 days after the delivery date, as long as there is no refund requested.
As a reminder:
- Shipping and insurance costs are determined by the measurements you entered into your dashboard.
- Shipping and insurance costs are paid for by the collector and added to their invoice.
- You are reimbursed for the shipping costs charged to the buyer at the time of the order.
- If the shipping charges end up being more than what was charged during checkout, we will not ask the buyer for additional funds.
- If the buyer pays for insurance and you do not purchase insurance, you will not receive reimbursement for insurance coverage. In addition, if the piece ends up damaged, the purchase will be refunded and you will pay the return shipping fees.
- You shoulder the packaging costs such as boxes, tape and plastic. They are considered a variable overhead cost (like postage and office supplies) and must not be included in the artwork price.
ART ADVISOR OR COMMISSION SALE
When Andrea or any of her Team sells your artwork to a private client we will work with you on shipping.
Choose delivery method
If you live within delivery distance to the client, we will want to deliver your artwork via car or truck and will work with you on the details, including insurance and cost.
Choose courier if shipping.
If shipping via courier, schedule a date and time for the courier to pick up your sold artwork based upon our agreed-upon delivery schedule. Or find your local drop off location.
Confirm insurance coverage.
Make sure your artwork is insured for the retail price whether shipping via courier or hand delivery.
"Artists should have an Inland marine policy that covers the value of their work, wherever they are located. This type of insurance covers works of art while on or off premises, in transit, in storage, or in an exhibition."
Additional artwork insurance options;
Take photographs to protect against "damage" claims.
If shipping the piece via courier, take the necessary packing photographs.
Pack securely.
Read and understand our Art Packaging Guidelines to ensure that you know how to properly package your artwork for shipment.
Ship your artwork.
If shipping via courier, hand your package and say, “Bon Voyage” to your artwork! If delivering, pack up your car/truck and drive!
Wait the "return period".
If you shipped via courier, we allow seven (7) days from the date of the courier delivery for the buyer to request a refund, only if the piece is damaged or differs substantially from your listing.
Now you can get paid.
Your commission percentage will be available 30 days after the delivery date, as long as there is no refund requested.
As a reminder:
- Shipping and insurance costs are determined by the measurements you entered into your dashboard.
- Shipping and insurance costs are paid for by the collector and added to their invoice.
- You are reimbursed for the shipping costs charged to the buyer at the time of the order.
- If the shipping charges end up being more than what was charged during checkout, we will not ask the buyer for additional funds.
- If the buyer pays for insurance and you do not purchase insurance, you will not receive reimbursement for insurance coverage. In addition, if the piece ends up damaged, the purchase will be refunded and you will pay the return shipping fees.
- You shoulder the packaging costs such as boxes, tape and plastic. They are considered a variable overhead cost (like postage and office supplies) and must not be included in the artwork price.