How to Handle Technical Issues
If you’re having problems uploading images, please try the following troubleshooting techniques:
- Clear the cache on your web browser.
- Switch browsers. Example: If you’re using Chrome, close it and open Firefox.
- Temporarily disable your Firewall or Anti-Virus program while uploading images.
- Watch for any error messages. These will display the uploading error which may help you correct the problem.
- Your image may be too small. Check the pixel requirements per image area.
- Make sure that your images does NOT exceed 4 MB.
- Check that your image file type is correct. EC accepts JPEG, JPG and PNG, only.
TIP: If you’re using Safari as your browser, switch to either Chrome or Firefox before you work on your account or add/edit artwork. Sometimes Safari does not allow vendors to save edits.