If you’re having problems uploading images or files, please try the following troubleshooting techniques:
- Clear the cache on your web browser.
- Switch browsers. Example: If you’re using Chrome, close and open either Safari or Firefox.
- Temporarily disable your Firewall or Anti-Virus program while uploading images.
- Watch for any error messages. These will display the uploading error which may help you correct the problem.
- Make sure that your images does NOT exceed 8 MB.
- Check that your image file type is correct. EC accepts JPEG, JPG and PNG, only.
- Your image may be too small. Make sure that it’s a minimum of 1200 x 1500 pixels.